● Test Stakeholders● Importance of Stakeholders’ Knowledge in Test Management (TM)● TM in a Hybrid Software Development Model ● TM Activities for Various Software Development Lifecycle Models, at Various Test Levels, for Different Test Types

● Testing as a Risk Mitigation Activity● Identification of Quality Risks● Quality Risk Assessment● Quality Risk Mitigation Through Appropriate Testing● Techniques for Risk-Based Testing● Success Metrics and Difficulties Associated with Risk-Based Testing

● Choosing a Test Approach● Analyzing the Organizational Test Strategy, Project Context and Other Aspects● Definition of Test Objectives

● The Test Improvement Process (IDEAL)● Model-Based Test Process Improvement● Analytical-Based Test Process Improvement Approach● Retrospectives

● Good Practices for Tool Introduction● Technical and Business Aspects for Tool Decisions● Selection Process Considerations and Return on Investment Evaluation● Tool Lifecycle● Tool Metric

Test Metrics● Metrics for Test Management Activities● Monitoring, Control and Completion● Test Reporting
Test Estimation● Estimating What Activities Testing Will Involve● Factors Which May Influence Test Effort● Selection of Test Estimation Techniques
Defect Management● Defect Lifecycle● Cross-functional Defect Management● Specifics of Defect Management in Agile Teams● Defect Management Challenges in Hybrid Software Development● Defect Report Information● Defining Process Improvement Actions Using Defect Report Information

The Test Team● Typical Skills within Four Areas of Competence● Analyze Required Test Team Member Skills● Assessing Test Team Member Skills● Developing Test Team Member Skills● Management Skills Required to Manage a Test Team● Motivating or Demotivating Factors for a Test Team in Certain Situations
Stakeholder Relationships● Cost of Quality● Cost-benefit Relationship of Testing